Return & Exchange Policy
Return & Exchange Policy
At Harivya Fashion, we carefully check products before dispatch. Please read the following Return & Exchange Policy carefully before placing your order.
No Cash Refund
No cash refund or monetary refund will be provided for purchased products.
Once a product has been purchased, the customer will not receive a cash, bank or payment-method refund simply for returning the product.
If you wish to return a fresh and unused product, you may return the product according to the conditions mentioned below and receive a Store Credit Note.
Return Against Store Credit Note
If a customer wants to return a fresh product, the product must be returned in its original condition.
Once the returned product reaches us and successfully passes our quality inspection, a Store Credit Note will be issued.
The Store Credit Note can be used for purchasing another product from the Harivya Fashion website.
Return does not mean refund. An approved return will be processed only through Store Credit Note.
Return Conditions
The returned product must be:
- Fresh and unused
- Unworn
- Unwashed
- Unaltered
- Free from stains or makeup marks
- Free from perfume or other marks
- Free from damage
- Returned with original tags and packaging, wherever applicable
If the product has been used, worn, washed, altered or damaged, the return may not be accepted.
Return Process
Before sending a product back, customers should contact:
Email: info.harivya@gmail.com
After receiving the necessary instructions, the customer must send the product through a reliable courier/logistics company.
Reverse pickup facility is not available.
The customer is responsible for return courier/logistics charges.
Once the returned parcel reaches us, the product will be inspected.
If the product meets all return conditions, the return will be approved and a Store Credit Note will be issued.
Exchange Policy
For eligible size-related issues, customers may request an exchange within 5 days from the date of delivery.
The customer must first contact us through email and receive the required instructions.
The customer must then send the product back to us through a courier/logistics company at their own cost.
The replacement product will be dispatched only after the returned parcel is received and successfully verified by our team.
Different Product Exchange
A customer cannot directly exchange a purchased product for a completely different product or design.
If the customer wants a different product, they may return the eligible fresh product according to the Return Policy and receive a Store Credit Note after successful verification.
The Store Credit Note can then be used to purchase another product from our website.
Damaged, Defective or Wrong Product
If you receive a damaged, defective or incorrect product, please inform us preferably within 24 hours of delivery.
Please email:
Please provide your order details and clear photographs/videos showing the issue.
After verification, if the issue is confirmed to be from our side, an appropriate replacement may be provided, subject to product availability.
When Return or Exchange Is Not Accepted
Return or exchange may not be accepted if:
- The product has been used or worn.
- The product has been washed.
- The product has been altered.
- The product has stains or makeup marks.
- The product has perfume or other marks.
- The product has been damaged after delivery.
- Original tags or packaging are missing, wherever applicable.
- The product fails our quality inspection.
- The request is made after the applicable time period.
- The product is specially customized.
- The product is subject to a specific non-returnable/non-exchangeable promotional condition.
Customized Products
Customized or specially made products are non-returnable and non-exchangeable.
Return Courier Charges
Harivya Fashion does not provide reverse pickup for regular returns or exchanges.
The customer is responsible for arranging and paying the return courier/logistics charges.
Customers should keep their courier receipt and tracking details until the return or exchange process is completed.
Replacement Dispatch
Replacement products will be dispatched only after the returned product physically reaches us and successfully passes our quality inspection.
Providing a tracking number or courier receipt does not mean the exchange has been completed.
Cancellation
Orders may not be cancelled once they have been confirmed or processing/shipping has started.
Customers should carefully check the product, size, colour, quantity and shipping details before placing the order.
Contact
Harivya Fashion
Email: info.harivya@gmail.com
Location: Surat, Gujarat – 395010